Delivery and Returns Policy

 

DELIVERY AND COLLECTION OF GOODS.

  • We will deliver an order within the agreed period, but we cannot be held liable for any loss to you caused by late delivery. If we do deliver late this is not a breach of any purchase agreement.
  • Goods will be delivered to the delivery address supplied to us by you. By supplying an address you are considered to have given authority to accept a delivery on your behalf to any person who receives the delivery on your behalf, at the given address.
  • If we or the goods carrier cannot deliver to the delivery address then the goods carrier may either store the goods and deliver at a later date, or return the goods to us and  we will arrange to deliver similar goods at a later date at a surcharge.
  • If we deliver in instalments to you, then each instalment is a separate agreement. If payment in full is not made to us at the proper time, we may hold or cancel delivery of any other of your orders or part orders, which are still to be delivered.  
  • Our price lists exclude delivery or transport charges, insurance and taxes.

 

RETURNS

  • Goods cannot be returned unless clearly displaying a Customer Returns Number. Returns not clearly showing this will not be accepted by our Goods Inward Department.
  • Customers wishing to return goods for any reason must firstly contact our Customer Services Department to obtain a Customer Returns Number and authority, which will be provided once we are satisfied the Return is valid.
  • The issue of a return number is not an agreement to credit. Once the goods are received by us, we will test any goods that are identified by you as faulty, and report back to you.
  • The returned item must have all accessories that come with the product in its original packaging. The faulty goods will then be credited in full.
  • Returns to us for non faulty goods will be reported back to you upon receipt.
  • We reserve the right to charge a restocking fee of 25% of the value of the goods, with a minimum charge of USD20.00.
  • The above statement does not affect any of the product guarantees which we offer.
  • GOODS MUST BE RETURNED IN THEIR ORIGINAL UNMARKED PACKAGING. Goods not returned to us in original packaging will be returned to you.